Posts Tagged Troubleshooting
Mail Box Full But Quota Not Met! Why?
Posted by Stuart in Troubleshooting on April 29, 2009
Problem:
A client received the following message when trying to send email:
“ERROR:
ERROR: Could not append message to INBOX.Sent.
Server responded: [ALERT] You exceeded your mail quota.
Solution: Remove unnecessary messages from your folders. Start with your
Trash folder.”
and mailings to him resulted in:
—– The following addresses had permanent fatal errors —–
<sample@sample.com>(reason: 550 Mailbox quota exceeded)
This person had a 20MB queue and only a handful of small messages with no attachments in their mailbox so obviously it wasn’t that their quota was exceeded. The problem was a file called maildirsize that was, for whatever reason, reporting the wrong quota.
Solution:
Delete the maildirsize file for that account.
- Login to your server via FTP
- Navigate to the following path /mail/yourdomain.com/userid
- Substitute yourdomain.com/userid with the correct email domain/user. (ex. /mail/widgets.com/bobforehead)
- From this directory, delete the file named maildirsize
Boo followed by Yah… problem solved!
